ProfitBricks GmbH

ProfitBricks. Building blocks for your career.

Welcome to ProfitBricks, the IaaS Company!

We work within and influence the strongest growing IT sector worldwide. Founded in 2010 by our CEO Achim Weiss and full subsidiary of 1&1 Internet SE, ProfitBricks GmbH customers can create and manage virtual Cloud data centers that match their requirements exactly. High performance, redundant and easy to configure, cloud infrastructure that is billing by actual minutes used. From our in-house developed graphical user interface and control panel for our customers, to our unique technical features and API; we’ve built a cloud IaaS service that really stands out in the marketplace. The passion and work of our colleagues make this possible, and we’re excited to be adding some new faces to the team.

Become part of our team and apply as:

Technical Support Engineer (m/f)

Your responsibilities:

  • You are responsible for our modern and high efficient public cloud platform
  • Supporting our customers in setting up and using our virtual infrastructure
  • Managing our service processes like incidents and service requests with
    ITIL V3 / ISO 20000  
  • Supporting our departments with diagnostics, analysis and taking measures using provided tools
  • You are responsible for a quick debugging and handling of general requests
  • Continuous improvement of our services and internal service management processes

Your qualifications:

  • Experience in administration of Linux, Windows and macOS
  • Having a sense of service management and being a service provider for our customers
  • Good knowledge in general IT-infrastructures, networks and virtualisation
  • Bonus: ITIL v3 Certificate
  • Good team working skills and excellent communication skills
  • Fluent in English, German is a plus

What we offer you:

  • A leading technology company, flat hierarchies and opportunities for you to shape your personal development
  • Direct the technological development of our products, and influence our work in the future of IaaS and Cloud Computing
  • The possibility to further develop the technology behind our offer
  • A variety of team and staff events (e.g. monthly "meet & greet" events)
  • An international environment with 110 colleagues with 23 different nationalities
  • Progressive training events (e.g. "lunch & learn")
  • Free fruit and drinks selection, PlayStation and table football
  • Full relocation service for employees who join us from foreign countries
  • One of the most popular districts of Berlin: Prenzlauer Berg is an exceptionally varied district that offers an excellent quality of life

Become part of the ProfitBricks team! Apply for this position via our online tool, using the link above. Thank you!