IT Business Analyst – Salesforce & Field Operations

Job Details

What you will do

Are you skilled IT Business Analyst interested in Salesforce? Join us and support various projects in EMEA&LA within the Service ecosystem we are building, involving areas of Service Max, Salesforce, Oracle technology and similar.

How you will do it

You will play a substantial role in the implementation of our strategy in the Building Technologies & Solutions business unit within Europe/Middle East/Latin America. You are an important member of the Business Engagement Team and a link between Service Business Partner and different IT Teams.

  • Work with business partners, IT Business Lead (ITBL), delivery team and architects to define and document user stories, existing and to-be business processes and functional requirements applicable for a line of business on EMEALA region level and country-specific requirements.

  • You will drive discussions ensuring maximum standardization and alignments across lines of businesses and on the enterprise level. Your attention to detail and conceptual thinking are going to play a vital role in achieving this requirement.

  • Triage new requests and set appropriate delivery expectations

  • Contribute to multi-functional projects for technical development that involves integration between ServiceMax, Salesforce, Oracle and other applications

  • Accountable that results meet requirements with regards to software functional fit, quality, reliability, availability, performance, and security & compliance aspects of the solution.

  • Collaborate on the test strategy, defining critical success factors, acceptance criteria, test plan, documenting test cases, participating in non-regression, integration, user acceptance and other testing

  • Support governance and quality principles, methodologies and objectives

  • Support business change manager during the roll out process to ensure adequate communication, training and support is provided as part of the overall program delivery.

What we look for

Required

  • 5+ years of IT experience, including Agile

  • Hands-on experience with Salesforce and field service processes

  • High level of team spirit and flexibility and the ability to work in a fast-paced, constantly evolving environment, anticipate errors and optimally prioritize multiple projects

  • Well organized, results-oriented and eager to switch challenges into opportunities

  • Ability to facilitate communication between business partners and technical delivery teams to achieve practical outcome and clarity on the solution and next steps

  • Phenomenal command of English, sophisticated communications skills and stakeholder engagement skills

  • Experience with system integrations and understanding how to fix data discrepancies

  • Flexible and adaptable in regard to learning and understanding new technologies

Preferred

  • Knowledge of Service management platforms like ServiceMax and Oracle

  • Experience in sizeable multinational corporations

Who we are

At Johnson Controls, we’re crafting the future to build a world that’s safe, comfortable and balanced. Our distributed team builds innovative, coordinated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an ambitious mind-set and teamwork across boundaries.

We believe that diversity and inclusion matter and make a difference. By embracing the true value of diversity and inclusion, getting comfortable with having crucial conversations, and valuing different perspectives, we will be one of the most desirable places to work.

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